Supervisor board

Real-time operations monitor

SLA breach imminent

SR-9402 first response in 4 minutes

Queue backing up

3 visitors waiting on Live Chat (avg 1m 18s)

Agent idle

Liam Hartley idle for 14 minutes

Agents

MV

Marcus Vega

agent · Tier 1 · last seen now

SO

Sana Okafor

agent · Tier 2 · last seen now

YT

Yuki Tanaka

supervisor · Tier 2 · last seen now

LH

Liam Hartley

agent · Tier 1 · last seen 12m ago

PR

Priya Raman

admin · — · last seen now

Live calls

Aidan Kowalski

+1 212 555 0102

Live chat queue

AV

Anonymous · Visitor #4421

/checkout

wait 00:42

ML

Mei Lin

/dashboard

active

AV

Anonymous · Visitor #4422

/pricing

wait 01:18

Unassigned ticket queue

Ticket	Subject	Channel	Wait
SR-9400	Feature request: bulk export for audit logs	livechat	1h ago