AI insights
Auto-replies (7d)
312
Resolution rate
38%
Avg confidence
0.74
Copilot acceptance
71%
CSAT: AI vs human
Backend pull logs
Last sync12s ago
Success98.4%
Errors (24h)3
Latency p95412ms
Training feedback queue
| Ticket | Snippet | Confidence | Action |
|---|---|---|---|
| SR-9398 | Customer asked about WhatsApp Business pricing tiers. | 0.42 | |
| SR-9395 | Onboarding Q&A — invite flow | 0.94 | |
| SR-9400 | Audit log export — feature request not in KB. | 0.51 |