Dashboard
Operational telemetry · last 7 days
Tickets today
84+12%
Open
34
Resolved
50+8%
Avg first response
1m 42s
CSAT
4.8+0.1
Ticket volume by channel
By priority
Agent performance
| Agent | Handled | CSAT | |
|---|---|---|---|
| Sana O. | 112 | 4.7 | |
| Marcus V. | 84 | 4.8 | |
| Liam H. | 63 | 4.5 | |
| Yuki T. | 47 | 4.9 |
SLA risk
SR-9402
API Gateway timeout on shard-04
FRT remaining: 00:04:12
SR-9401
Invoice discrepancy for Q3 billing period
FRT remaining: 01:22:00
SR-9398
WhatsApp delivery receipts intermittent
FRT remaining: —
CSAT trend
AI insights
Auto-resolution rate38%
Copilot acceptance71%
Top topicBilling
Detected pattern: 22% of tickets this week mention "delivery receipt" — consider a KB article.